KPIs for Mobile Money: A Reference Guide
This insightful reference guide by GSMA focuses on a very important tool that MNOs use to link their strategic objectives with daily activities and operations – Key Performance Indicators (KPIs). It provides guidelines to appropriately define KPIs, helps in identifying pitfalls while creating them and through examples helps in illustrating fundamental elements for effective KPIs. Since misguided or vague KPIs can lead to inactive agents, inactive customers and a team lacking in accountability and motivation, it is important to keep these aspects in mind to achieve the objective of inclusion.
2013 Mobile Money Adoption Survey
According to the findings of this survey, mobile and mobile network operators are playing a very vital role in promoting the adoption of convenient and affordable financial services among the financially excluded across the globe. There are 208 live services in 89 countries and at least 9 have crossed the mark of a million active users. Another interesting finding is that mobile money is now steadily being recognised as the mainstream business proposition for MNOs.
Mobile Money for Business: What the data shows in Tanzania, Uganda, DRC and Pakistan
This post by Michelle Kaffenberger looks at studies conducted in Tanzania, Uganda, Democratic Republic of Congo and Pakistan on the usage of mobile money for small businesses. Kaffenberger observes that mobile money not only enables streamlining of business payments to suppliers, employees and customer transactions but saves time and also proves to be a safer and more secure option for transactions compared to cash. Each country has a different market profile: in the advanced markets of Tanzania and Uganda small businesses report high usage of mobile money services, in Pakistan small businesses may hold the key to change in a market currently dominated by OTC transactions, while in the nascent market of DRC small businesses show reticence to use these services still.
Section I: Policy – the latest from India’s policymakers
Developments and Policies: Financial Inclusion and Payment and Settlement Systems
Second Quarter Review of Monetary Policy 2013-14, October 30, 2013
Financial Inclusion Plan 2013-16
Dr.Deepali Pant Joshi, Executive Director, RBI, October 28, 2013
Ideas and Actions for Re-igniting India’s Growth and Shaping the Recovery
Dr. K.C. Chakrabarty, Deputy Governor, RBI, October 25, 2013
Financial Education and Customer Protection
Dr. Deepali Pant Joshi, Executive Director, RBI, October 22, 2013
Retail Payments at Crossroads: Economics, Strategies and Future Policies
Shri G Padmanabhan, Executive Director, RBI, October 21, 2013
Banking on Quality Data
Shri G. Padmanabhan, Executive Director, RBI, October 18, 2013
Welcome to India: State of the Indian economy, banking sector and factoring services
Dr. K.C. Chakrabarty, Deputy Governor, RBI, October 7, 2013
What, Why and how of Retail (Mass) Banking: Issues and Challenges
Dr. K.C. Chakrabarty, Deputy Governor, RBI, October 2, 2013
Financial Education Key to Promoting Financial Inclusion and Customer Protection
Dr. Deepali Pant Joshi, Executive Director, RBI, October 3, 201
Section II: News and Views Digest – the latest from India and abroad
Financial inclusion is not a new dispensation: RBI
EPFO bags Financial Inclusion & Payment Systems Award 2013
AISECT operationalised Gujarat’s financial inclusion project
Innovations in payment systems to drive financial inclusion: EY
Banks complete first phase of financial inclusion
Post offices, cooperative banks the next Amul success story in banking?
Post Banks apt for financial inclusion: Assocham
Smart things to know: Financial inclusion for domestic staff
NSPOT partners Central Bank to give loan against farm stocks
India needs more banks, foreign or not, to facilitate financial inclusion
RBI committee invites suggestions on financial inclusion
Expedite financial inclusion, Raiv Takru, financial services secretary tells banks
MetLife Foundation Launches $200 Million Campaign for Financial Inclusion
Small Farmers, Mobile Banking, Financial Inclusion in Madagascar
Mobile Wallets: Is a Transition Underway in Bangladesh?
How do Low-Income People in Senegal Manage their Money?
How the Poor Can Benefit from Choice in the Remittance Market
The Next Financial Inclusion Challenge: Private Sector Leadership
Funding 2.0: Building Inclusive Financial Markets
How do Low-Income People in Cote d’Ivoire Manage their Money?
Microfinance, E-Commerce, Big Data and China: The Alibaba Story
IMF Survey: Financial Access Gap Narrows in Sub-Saharan Africa
The “EasyPaisa” Journey from OTC to Wallets in Pakistan
Section III: Research – surveys and studies on expanding access to financial services
Facilitating Market Development to Advance Financial Inclusion
Mayada El-Zoghbi and Kate Lauer, CGAP Focus Note No 89, October 2013
Financial Inclusion and the Role of the Post Office
Jose Anson, Alexandre Berthaud, Leora Klapper and Dorothe Singer, Development Research Group and Finance and Private Sector Development Team, World Bank, October 1, 2013
Opportunities and Obstacles to Financial Inclusion in Peru
Centre for Financial Inclusion, October 2013